Privacy Policy

Who we are

World of Textiles UK LTD (“we”, “us”, “our”) is a company registered in England and Wales.

Registered number: 11657235 Registered office: 960 Capability Green, Luton, Bedfordshire, LU1 3PE, United Kingdom.

Scope

This policy explains how we handle personal information when you visit our website, contact us, or use our services.

Information we collect

We may collect the following types of personal information:

• Identity and contact details (name, job title, company, email, phone number).
• Account and order information (billing, delivery details, purchase history).
• Communications (emails, enquiries, meeting notes).
• Website usage data (IP address, device, browser, and basic analytics data).

How we use your information

We use personal information to:

• Respond to enquiries and provide quotations or samples.
• Fulfil orders, deliver products, and provide after-sales support.
• Manage trade accounts and verify eligibility.
• Improve our website, products, and services.
• Meet legal, regulatory, or tax obligations.

Lawful bases for processing

We process personal information under one or more of the following bases:

• Contract: to perform or prepare a contract with you.
• Legitimate interests: to operate our business, respond to requests, and improve services.
• Legal obligation: to meet statutory requirements.
• Consent: where you have opted in to marketing communications.

Marketing

If you opt in, we may send you updates about our collections or services. You can opt out at any time by using the unsubscribe link or contacting us.

Sharing your information

We may share personal information with trusted third parties such as:

• Delivery and logistics partners.
• IT, hosting, and email service providers.
• Professional advisers (legal, financial, or compliance).
• Regulators or authorities where required by law.

We do not sell personal information.

International transfers

We primarily process data in the UK. If we transfer data outside the UK, we will use appropriate safeguards.

Data retention

We keep personal information only for as long as needed for the purposes above or to meet legal requirements.

Your rights

You have rights under data protection law, including the right to access, correct, delete, restrict, or object to processing. You may also request data portability or withdraw consent where applicable.

Security

We use appropriate technical and organizational measures to protect personal information against loss, misuse, or unauthorized access.

Cookies

Please see our Cookie Policy for details about our use of cookies.

Contact

For privacy-related questions or requests, contact:

Email: info@worldoftextiles.com Telephone: +44 1234 567 890

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.